We live in a digital age. Everything is moving online, and shopping is no exception. With the boom in ecommerce comes a rise in customer expectations. Technology has to get smarter. Shipping times have to decrease. And customer service needs to step it up.
Consumers are making more frequent and more significant purchases online. Two-thirds of Americans have made at least one online purchase within the month, and by 2040, it’s estimated that 95% of all purchases will be made online. Retailers who want to stay competitive in the future need to perfect the online shopping experience for their customers.
By having a few key statistics in their back pocket, businesses can plan for this growth and perfect their e-commerce strategy. The following infographic covers 26 need-to-know facts for online shopping in 2019.
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